Tax Information Officer

Role Responsibilities

The Tax and Revenue Administration (TRA) division/Tax Services/Information Services branch is looking for a full-time Tax Information Officer to join their team!

The Tax Information Officer is the first point of contact for many clients interacting with Tax and Revenue Administration (TRA). The Tax Information Officer helps taxpayers, businesses, representatives and members of the public obtain accurate information, understand program requirements, resolve account enquiries and take the actions needed to meet their obligations or exercise their rights. This results in TRA clients and the public having a better understanding of TRA and its programs as well as ensuring fair and equitable treatment of all clients.

Responsibilities include:

• Promote, educate and deliver timely high-quality services to meet the needs of program stakeholders.
• Respond to telephone, electronic, written and other client enquiries regarding programs administered by Tax and Revenue Administration.
• Provide information on program eligibility, registration, filing, reporting, payment, refund and documentation requirements using approved information and established procedures.
• Educates and promotes online services such as the Alberta.ca Account, Tax and Revenue Administrations Client Self-Service (TRACS), and other online delivery offerings.
• Perform routine calculations, reconciliations and verifications to identify discrepancies and ensure account information is accurate.
• Process authorized account, registry and financial transactions in accordance with established controls and procedures.
• Administer reassessments, refunds, replacement payments, stop-payments and other corrective actions in accordance with established procedures.
• Identify outstanding returns, information, documentation, instalments or account balances during client interactions.
• Assist clients in identifying and correcting incomplete, inconsistent or incorrectly reported information.
• Record client information, enquiries, explanations, actions and outcomes in the appropriate information system.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking – Analyze financial issues from a ministry-wide perspective, considering interdependencies, long-term impacts and unintended consequences to support strategic decision-making.

Agility – Creates opportunities for improvement while effectively adapting to change and evolving priorities.

Build Collaborative Environments – Works effectively in a team environment by building positive relationships, engaging with team members and contributing to shared goals.

Develop Self and Others – Creates a shared learning environment by encouraging team development, integrating emerging methods and supporting individual growth.

This link will assist you with understanding competencies.

Qualifications

Required:

• Two-year diploma in Business or a related field plus 2 years related experience; or equivalent as described below.

Equivalencies:

• Directly related education considered on the basis of 1 year of education for 1 year of experience.

Assets:

• Experience in a customer service-related role, responding to enquiries and delivering client-focused service.
• Ability to interpret and apply legislation, policies and procedures accurately.
• Strong analytical, numerical, and financial skills, including experience reviewing and assessing financial or account information.
• Knowledge of tax administration, applicable federal and provincial legislation, privacy requirements and Tax and Revenue Administration (TRA) programs and systems.
• Proficiency with Microsoft 365 tools to support communication, documentation and workflow management.

A cover letter must accompany your application and should indicate how your previous work experience aligns with the qualifications and competencies required. Please provide clear examples of how you meet the criteria and skills required in your cover letter. Failure to provide a cover letter will lead to the application being screened out. A cover letter will be one of the ways to assess communication skills of candidates.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

Please also clearly outline your educational credentials, including the type of credential obtained (e.g., Master’s degree, Bachelor’s degree, diploma, or certificate) and the field of study.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work: 36.25 hours per week.

This competition may be used to fill current and future vacancies at this classification or at a lower classification across Alberta.

Final candidates will be required to undergo a security screening.

All costs associated with the recruitment process including documentation fees and travel expenses are the candidate’s responsibility. If documentation is requested from an applicant, out-of-province applicants can obtain the documents requested from the province they reside in.

Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance